Property Management
The YSH Difference
Built on more than 18 years’ property industry experience, YSH now offers Property Management services to our valued clients. We focus on providing a stress-free experience by taking care of all aspects of investment property ownership.
Our objective is to deliver a high quality property, and through exceptional management services ensure it remains a strong investment for many years to come.
Our specialist Property Management team is focused on finding you a qualified tenant in the fastest possible time. We are here to provide you with a stress-free experience while you grow your investment portfolio. With regular market research updates, industry knowledge and progressive thinking, YSH offers a unique property management experience.
Our Services
Financial Accounting and Reporting
Collection of Rent
Inspections
YSH understands the importance of routine inspections. Commencing shortly after your new tenant moves in, our timely scheduled inspections and detailed inspection reports will ensure that your property remains well looked after and obtains the maximum rental income.
Tenant Selection
Marketing to Maximise Your Rental Return
Trust
Professional Associations
YSH is proud to have the following Associations
Real Estate Academy: Platinum Member
Real Estate Institute of Queensland (REIQ)
Our People
Dean Parker
Owner / Managing Director
Dean is Managing Director of YSH, a licensed Real Estate Agent and responsible for the strategic and operational direction of the business. He has been a full-time property investor since 2004 with involvement in over 450 property transactions totalling over $160 million in value, including renovations, new property developments, a portfolio of investment properties, and rental property management.
From country Victoria, Dean was brought up under the golden rule of respect for others, a belief in hard work and a firm conviction to ‘do the right thing’. After completing a double degree at Deakin University – a Bachelor of Commerce majoring in Accounting and Management and a Bachelor of Science majoring in Information Systems – Dean had something of a bumpy start along what he thought would be a smooth IT career path. Over a period of just a few years he had a succession of job changes and experienced the highs and lows of progressing quickly through the ranks at IBM (from programmer to systems analyst), being headhunted, relocating to Melbourne, being retrenched and enduring an 8-month period of job seeking. He was left with an unacceptable taste of precariousness and disenchantment to which he responded by determining to take control of his future.
Dean began educating himself about property by reading books and attending seminars, with a view to using the proceeds of property investments to replace his salary. Inspired by the success of Steve McKnight, Dean, with life partner Elise, attended a one-day training event of Steve’s that became a turning point in their lives. Highly motivated, Dean and Elise took leave from their jobs to apply their newly acquired skills to renovating and developing property for profit. Their systems approach and diligence led to success and enabled Dean to transition from being an employee to launching their full-time property business in 2005. Elise soon followed, and they engaged their first employee in 2007.
Today, Dean is a testament to the execution of his successful property investment strategies and his astute management skills. He and his team of six employees renovate and develop both residential and commercial property, and operate a comprehensive property management business to ensure ongoing high performance of clients’ assets. Dean is passionate about helping people achieve their own financial freedom by sharing his extensive practical experience and knowledge through property seminars and workshops for purchasers. His greatest sense of satisfaction comes from seeing his clients – home buyers and investors – achieve their personal and lifestyle goals through property by making informed choices.
Your Style Homes lives by its mission, ‘Satisfaction Beyond the Keys’, with the objective of maximising clients’ capital growth and rental return prospects by creating beautiful, functional, healthy and wellmanaged homes, and ensuring client satisfaction throughout the process and beyond settlement.
Dean now lives in Brisbane where he and Elise raise their young daughter, grow their own organic food and keep chickens. In his spare time, Dean keeps fit, indulges his passions for football and tennis, and loves relaying the tale of how he came to spend a private half hour with the inspirational Roger Federer, a man whose talents, qualities and values encapsulate all he admires in a person.
- Email: dean@ysh.com.au
- Phone: 1300 368 658
- Mobile: 0438 255 739
Jacqui Battistin
Head of Property Management
Joining the YSH Property team in mid-2023, Jacqui takes over the role of Head of Property Management. Responsible for managing all aspects of investor and company property assets, from advertising and securing new tenancies to their management and maintenance, Jacqueline is also involved in overseeing the integration and systemisation of rent rolls and in building and maintaining strong relationships with clients.
A Queenslander whose beginnings were in Rockhampton and later Brisbane, Jacqueline knew from an early age that her goal was to perform well in whichever career choices she made, paving the way for her to become a high achiever. And her earliest career choice was property, starting as a receptionist with Raine and Horne in Brisbane CBD at just 16 years of age.
Moving into training, Jacqueline then undertook a Cert IV in this area with the Australian Property College and for a period worked for a training academy, developing and training a course called ‘A Kickstart in Property Management’, and also training candidates for the Sales and Property Management Certificate.
She went on to join another well-known franchise, LJ Hooker, where for over 11 years she established and managed a large property management department with 17 staff, earning national accolades along the way for her outstanding workplace performance. While one of her prime enjoyments came from helping others, Jacqueline learned the real value of a cohesive workplace and good communication to smooth business operations. At the same time, she managed her own portfolio of investment properties while also taking opportunities to travel overseas extensively. Her travels, she feels, not only grounded her and but gave her high-level skills in adaptability and in managing situations, difficult or otherwise, in both her personal and professional life.
Jacqueline considers her strengths to be her outgoing and empathetic personality, her optimism and her love of problem-solving and decision-making for the best outcomes. She thrives on ‘owning’ her role within an organisation, and in empowering her teams with the knowledge and belief that they are ‘the experts’ in their field.
In her time away from work, Jacqueline enjoys cooking, going to the gym, reading, spending time with family and friends and playing with her two young kelpies, Daisy and Dusty.
- Email: jacqui@ysh.com.au
- Phone: 1300 368 658
- Mobile: 0483 327 538
Judi Resor
Senior Portfolio Manager
Judi is YSH Property’s Senior Portfolio Manager who is responsible for managing all aspects of investor and company property assets, from securing new managements, tenancies, and to their management and maintenance. It also involves overseeing the department and the integration and systemisation of
rent rolls as well as building and maintaining strong relationships with clients.
Growing up on a pineapple farm outside Bundaberg where she was the eldest of four children and an active participant in daily farm activities, Judi learned to seek out potential opportunities, strive for excellence, and ‘make hay while the sun shines’. These core learnings, together with strong ambition, relevant training and innovative thinking, propelled her straight up a career ladder that began with mortgage broking and then saw her establish and grow her own boutique property management agency, the first in the region.
Hard work was rewarded with outstanding success and, with a great sense of achievement from being a change-maker in the industry, Judi then brought her talents to Brisbane. Her knowledge, experience and outstanding customer service, together with a knack for systemisation, opened doors to other property management roles and progression into a corporate role that saw her overseeing a team of senior property managers and an extensive portfolio.
Driven by a desire to be her best and to be a positive influence on others, Judi brings to YSH Property her wealth of industry experience, her strengths in relationship-building, and a structured yet flexible approach. Importantly, she also brings astute understandings of both property potential and value optimisation, and clients’ needs, having herself been a tenant, a landlord and a successful property investor.
Away from work, Judi loves to recharge in the great outdoors and, as a licensed Zumba fitness instructor, to encourage others to be more active.
- Email: judi@ysh.com.au
- Phone: 07 3339 1462
- Mobile: 0424 238 886
John Resor
Property Manager (Maintenance)
John looks after most of maintenance raised across all properties. John’s keen attention to detail when on site, enables him to identify and recommend general maintenance and future works required. Following a systemised approach and utilising our maintenance platforms, he is able to keep both owners and tenants
informed throughout the process.
Born in Canberra and moving around as the child of a naval family, John spent many of his early years in Perth where discipline, respect and honesty were instilled as key values. Beginning his career with several years in business development roles, he then moved into property management, obtaining his real estate agent licence in Bundaberg, Qld.
With a strong belief in ‘measuring twice, cutting once’, John brings his attention to detail to the role and is passionate about sharing his knowledge and experience of property to empower clients to make informed and successful decisions.
Away from work, John is keen on fitness training and travel.
- Email: john@ysh.com.au
- Phone: 07 3339 1464
- Mobile: 0497 497 499
Chantelle Drewett
Property Manager
Chantelle joined YSH Property in 2020 and is responsible for managing property assets, scheduling all inspections and providing an exceptional service to
our landlords and tenants.
Brisbane born and bred, Chantelle was raised with a strong, results-driven work ethic and principles that value family and involvement with the community.
Following studies at Armidale’s UNE, Chantelle pursued a city-based public service career for over a decade before deciding to move her family to regional Queensland for a lifestyle change. Seizing the opportunity to also change career direction, she then followed her long-held interest into the realm of real estate, building a wealth of experience over a number of years in sales, property management and body corporate support roles.
With a thirst for knowledge and an enjoyment of learning and mastering new technologies, Chantelle sees herself as a creative thinker and problem solver who is well-organised, friendly and always more then willing to help anyone with anything at any time. Committed to excellence in customer service, she achieves her greatest reward greatest reward when working with less-than-happy clients to turn them into happy ones.
Proud to be the mother of three strong, independent children, Chantelle loves music, movies, ancestry research and reading…and her pair of Ragdoll cats.
- Email: chantelle@ysh.com.au
- Phone: 07 3339 1465
- Mobile: 0408 713 362
Cheryl Blair
Property Manager (Leasing)
Cheryl joined YSH Property in 2022 with the aim of matching tenants and owners to secure long term leases that contribute to a happy owner, tenant and agency. She is always looking to educate tenants on the current marketplace and provide owners with support to enable them to best represent their property. Strike up a conversation with her at an open for inspection and you will not be disappointed. She is always keen for a chat, her enthusiasm will surprise and delight you!
Cheryl was born and has lived in Brisbane for most of her life, except for a 10 year stint in Sydney to advance her career. She completed a Bachelors of Marketing Degree at QUT and completed studies with the Securities Institute in Banking and Finance. Working in Commercial Lending and Investment Banking has led to experience in various roles. She returned to Brisbane in 2003, after a health scare, and decided to study Naturopathy and health sciences along with advancing skills in Market Research. Having long had an interest in Real Estate, and a father who was a real estate agent in her early years, she decided to make Leasing in city and suburban properties her forte. She worked for a strong family branded agency as the face of leasing until joining our team.
Cheryl viewed an employment opportunity at YSH Property and was interested in the sustainable housing projects developed by Dean and Elise and their story. This matched her view that health starts from within yourself, your home and your environment. Her interests include yoga, meditation and enjoying quiet time.
Call her today, to discuss how she can assist you in leasing your property in an efficient manner, with short lead times and tenants that reflect your property profile. Her straight forward, systematic, but caring approach to your property will produce timely results.
- Email: rentals@ysh.com.au
- Phone: 07 3339 1463
- Mobile: 0497 019 777
Kayla Van Rooyen
Portfolio Manager
Born and bred in Auckland, New Zealand, into a large family where honesty was a deeply instilled value and independence was strongly encouraged, Kayla moved to Australia as a young adult, later taking time out for a two-year working holiday in the UK.
Gaining experience across various industries – including banking, finance, hospitality and retail – Kayla then discovered her real passion was property. And since then she has never looked back.
After completing a salesperson certificate at Unitec (institute of Technology) in Auckland, her first property sale was a $1.1M deal on behalf of her parents – a slightly stressful but highly rewarding experience. Drawn to the industry by its variety where no two days are the same, Kayla loves the development and management side of property.
Being a self-described ‘people person’ and good communicator, she is driven by seeing the customer satisfaction that comes with knowing she has provided outstanding customer service – whether it be meeting the needs of tenants or assisting owners/landlords to achieve their goals through property management.
Inspired by the YSH team culture, the quality of the product the team develops, sells and manages, and the value placed on customer service excellence, Kayla brings a strong work ethic and an enthusiasm to contribute towards meeting the company’s business goals.
Away from work, Kayla other passion is travel and, being a bit of a foodie, she and her partner love to combine the two, trialling new places to eat, enjoying long brunches, visiting wineries and taking every opportunity to see and enjoy more of the world.
- Email: kayla@ysh.com.au
- Mobile: 0447 477 897
Nickie Gracie
Maintenance Specialist
Nickie is YSH Property’s Maintenance Specialist, whose role is monitoring and improving procedures and providing support at all levels. As the company’s original permanent employee, Nickie now holds more than a decade of valuable corporate knowledge of the company’s evolution and past projects. To add to her secretarial and accounting qualifications, she is currently undertaking an Advanced Diploma of Building Biology to investigate the components of a healthy home.
Arriving in Australia from England at age seven and spending her high-school years in Canberra, Nickie went on to develop a strong work and customer-service ethic through administrative roles in various industries including not-for-profit, television and property, the latter including large and small commercial construction, civil construction, real estate and property development.
Moving around a lot – 33 times, at a recent count! – and residing in all of Australia’s eastern states and Territory in both purchased and rented homes, Nickie developed a strong interest in property functionality and liveability, leading to her focus on the healthiness of homes. Her belief that ‘without wellness all other achievements are compromised’ guides her current directions.
Nickie thrives on helping others and being part of a passionate and successful team that shares a common goal and operates with honesty and integrity. She loves witnessing the synergies across all arms of the business that result in not just happy clients but many returning customers.
Currently working part time to fulfil a long-held ambition, Nickie is also undertaking a Bachelor of Health Science (Nutritional & Dietetic Medicine). Away from that and her activities towards helping others, which extend well beyond the workplace, it’s all about family, with her ‘most important role’ having been raising her three now-adult sons.
- Email: nickie@ysh.com.au
- Mobile: 0409 533 422
Testimonials
I have been very impressed with the property management service offered by YSH. I can unreservedly recommend their management services to any Expats living abroad as the YSH team excel at anticipating needs, are incredibly attentive and responsive, and consistently exceed my expectations. I have full confidence in the team knowing our property is in very capable hands, and the quality of their support is second to none.
Thank you Judi for your, Kayla, John and Chantelle‘s management of our rental. If only all rental experiences were positive and respectful like we had with YSH.
Thank you all for all your hard work during this past very unpredictable and frustrating year and for going out of your way to keep information flowing via the webinar system.
Thank you for all your hard work over the last year, during a very difficult time for all. It is much appreciated!
Thank you so much for your care and professionalism while we were with you guys, you have been the most amazing realestate to be with. We will be seeking out you guys with our future properties.
Hi Judi,
I would like to pass on my thanks and appreciation to yourself, John and Chantelle for always being professional and pleasurable.
It has been a pleasure dealing with you all and wish you the very best in the future.
